DELIVERY POLICY
Due to the highly delicate and valuable nature of our artwork, we use a specialist fine art courier service for all deliveries within the UK. This ensures that every piece is handled with the utmost care, securely packaged, and transported by professionals trained in handling fragile and valuable art.
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UK Delivery Only: At this time, we only deliver within the United Kingdom (excluding Northern Ireland)
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Courier Service: Deliveries are fulfilled by a specialist fine art courier, not standard postal or parcel services.
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Delivery Timeframe: Please allow 7–14 working days for delivery, depending on location and courier scheduling. We will confirm a delivery date in advance.
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Delivery Coordination: You will be contacted directly by the courier to arrange a convenient delivery slot. A signature will be required upon delivery.
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Insurance: All artworks are fully insured during transit.
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RETURN & EXCHANGE POLICY
As each artwork is a one-of-a-kind piece, we do not accept returns once delivery has been completed and accepted.
However, all artworks are covered under a damage warranty during transit. If your piece arrives with any signs of damage:
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Report Within 48 Hours: Please notify us within 48 hours of delivery with clear photographs and a description of the damage.
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Warranty Coverage: If the damage is confirmed to have occurred during courier transit, the artwork will be repaired at no cost to you under our warranty.
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Specialist Collection & Repair: We will arrange for the piece to be collected by our specialist courier, and repairs or replacement butterflies will be used to rectify any damage. You will be kept informed throughout the process.
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No Unauthorised Returns: Please do not attempt to return the artwork through any other means. Unauthorised returns or self-arranged shipping may void the warranty and risk further damage.
Our priority is to ensure that your dome is delivered in perfect condition. If you have any concerns, please reach out to us directly via email @wildbunchcollectables@outlook.com
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